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OwnDesk Appliance
Original price was: $149.00.$49.00Current price is: $49.00.
Appliance repair software for an independent repair shop or small service company: scheduling, service booking, a dispatch board, repair-vs-replace checks, parts on order, warranty claims, estimates and invoicing in one offline file. No subscription, no account.
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- 14-day money-back guarantee. Email me and you get a refund, no questions.
- Download appears on screen the moment payment clears, and by email.
- Written and supported by Adrián. Replies come from me, usually within a working day.
- Also sold on Etsy since 2026, with independently moderated reviews.
Description
What it does
Appliance repair scheduling that starts at the phone call
Log the caller, the appliance, brand, model, the symptom, warranty coverage and the arrival window they asked for. One click books the request onto a technician’s day on the dispatch board, and creates the customer and the appliance if they are not on file yet.
A dispatch board for your technicians
One row per technician, one column per day, one card per job with its arrival window. Emergency and urgent calls are colored, and the + in an empty cell books a job straight into that slot. You enter and move the jobs yourself.
Repair vs Replace, with the numbers behind it
Enter the appliance age, how long that type usually lasts, the repair estimate, the cost of a new one and what you repaired in the last two years. Four tests say Repair, Borderline or Replace. Print the customer sheet, or turn either option into an estimate.
Parts on order and warranty claims you can chase
Log each special-order part with its supplier, deposit and ETA. Late parts raise an alert, and Arrived books the return visit two days out. Manufacturer, home warranty and retailer claims keep their authorization number, amount and payment due date.
What you get
- One HTML file that opens in your browser, with a sample appliance repair company already loaded so every screen can be seen full
- Twenty-nine modules: dashboard, dispatch board, calendar, reports, service booking, repair vs replace, parts on order, leads, estimates, price book, customers, customer appliances, service plans, jobs, service reports, tasks, change orders, callbacks, warranty claims, safety, technicians, subcontractors, suppliers, tools and vehicles, parts and stock, invoices, purchase orders, expenses and timesheets
- Printable estimates, invoices, service reports, appointment confirmations and repair-or-replace sheets on your own letterhead, CSV export of every list, JSON backup and restore, and an optional automatic backup file
- English and Spanish in the same file, ten currencies, and light and dark themes
- A quick-start guide included in the download
Before you buy
What is appliance repair software, and what does this one do?
It is the program an appliance repair business runs its calls, schedule, parts, estimates and invoices in. This one logs each service request with the appliance, brand, symptom and warranty status, books it onto a technician’s day, tracks parts on order, builds estimates from your flat-rate price book and prints invoices, all in one file that works offline.
Is it appliance repair scheduling and booking software?
It has a Service Booking list and a dispatch board. Requests wait in the list until you book them, and one click puts a request on the technician’s board in the arrival window the customer picked. You enter and move the jobs yourself. It does not give customers an online booking form, optimize routes, track vans by GPS or send text reminders.
Is it appliance repair dispatch software?
For a small shop, yes: one row per technician, one column per day, emergency and urgent calls in color, and unassigned bookings shown above the board. It is a board you manage by hand, not automatic dispatch.
Is it appliance repair management software and service software for a small business?
Yes. Leads, customers, the appliances at each customer, service plans, jobs, service reports, parts, warranty claims, callbacks, invoices, expenses and timesheets, with twenty-nine modules in one file. There are no user accounts, so it suits an owner-operator or a small team with one office computer.
Can it work as customer management software for appliance repair?
As a simple CRM, yes. Leads move from the first call to won or lost, one button turns a lead into a customer, and each customer keeps their jobs, invoices, appliances with brand, model, serial number and warranty end, and full repair history. It does not send email campaigns or text messages.
What is the best appliance repair software?
It depends on how you work. If you need several people editing the same jobs live, customer texts, an online booking form or GPS tracking, a cloud service does that for a monthly fee. If you want booking, dispatch, parts, estimates, warranty claims and invoicing in one file you own, with no subscription, this is built for that.
How does Repair vs Replace work?
You enter the age of the appliance, its typical life, the repair estimate, the cost of a new unit and what you repaired in the last two years. It scores four tests (life used, repair against replacement cost, repair history and cost per year of use) and shows Repair, Borderline or Replace with the numbers. Typical lives are a starting point you can change.
Does it do estimates, invoicing and job costing?
Yes. Estimates come from your price book with markup and tax, and print with a signature line. Invoices can be service, parts deposit, warranty claim, final or credit memo, with Paid, Partial and Overdue worked out for you. Job margin is the price plus approved change orders minus expenses and technician hours at their rate.
Can it take card payments or submit warranty claims for me?
No. It records payments against an invoice and shows what is still owed, but the money moves through the terminal or app you already use. For warranty work you enter the claim details and send them yourself; there is no automatic submission and no parts catalog lookup.
Can several people use it at once?
No, and it is worth knowing before you buy. There is no cloud sync and no shared database, so it is one computer at a time. Another computer can work from a copy by restoring a backup file, but the two copies do not merge.
Is there a subscription?
No. One payment for the file, no account, no server and no monthly fee. Appliance repair software is usually rented by the month. Your records stay in your own browser and nothing is uploaded anywhere, so keep a backup file somewhere else.
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